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Software Support Analyst - EMEA

Innovative Systems is one of the world’s most trusted providers of best-of-breed data quality and compliance solutions.  Named a Top Workplace, we have a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan®, one of our most recognized products, is used by our clients in over 50 countries to identify potential money laundering and terrorist financing threats – helping to keep us all - a bit safer.

About the role…

Are you looking for a position that gives you the chance to use interpersonal and tech skills? Do you want to do some, but not spend your entire day coding? What about career growth and opportunity?

As a Software Support Analyst, you will use problem-solving, communication, and programming skills. You will learn our product suite inside and out positioning you for a range of great career choices.  You will combine this knowledge with your technical skills to provide superior assistance and resolution to customer inquiries that arise by email or phone.  The issues you handle will vary from simple to the complex and multi-layered requiring:

  • analysis, investigation and trouble-shooting of software and system functionality, integrations, product feature-function and adoption issues
  • creation and development of SQL scripts and other custom software processes
  • collaboration with other teams and departments to assist with quicker issue identification and resolution and to provide them with customer insights that aid in development of bug fixes, new product functionality and features.

You will not be bored! You'll find variety and interesting new challenges each day enabling you to continually grow your skills as you interact and learn from other teams. Unlike traditional support roles, at Innovative you get to:

  • perform simple product installations – providing a pathway into professional services or hosted consulting, pre-sales, engineering, product management and more!
  • write knowledge-base documentation and assist with expansion of our self-service portal and customer happiness by helping to develop of top-notch training modules and videos. 
  • provide insights that will be used to improve existing solutions and plan those of our next generation

You are great at and have…

  • Bachelor’s Degree in Computer Science,  Information Systems, mathematics, science, or related STEM concentration
  • experience with  SQL databases and SQL programming language
  • programming skill with one or more programming languages such as C, C++, C#, .Net, Java, JavaScript, HTML, XML
  • highly analytic with strong problem-solving  and creative thinking skills
  • excellent  verbal and written communication skills
  • willingness to be on call after hours in customer support rotation (very minimal)

It's a plus if ...

  • are multi-lingual in French and / or German and / or Arabic
  • knowledge of the Fintech industry
  • knowledge of SWIFT

About us - we give you

First of all - we take time to learn about you.  There are no robots or machines that are screening your resume for key words.  Next - we provide lots of challenge and chances for growth, a competitive salary, lots of time off, private medical insurance, and more.  We also know how to do – fun!

Our people are a diverse, multi-cultural bunch! You will find friends here and in our offices abroad.  You’ll always have someone to help out and to hang out with!  

Sorry, but Innovative is not providing visa sponsorship for this position.


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